This article contains the following sections:
- Shipping & Returns
- Return Policy
- About the Shop
This website is maintained and operated by Sabrina Kaufmann, representing the store. Throughout the site, the terms “we”, “us” and “our” refer to sabrinakaufmann.com. We offer this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing our goods and/or services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, subscribers, or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features which are added to this website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The contents of this website are written, drawn and photographed by Sabrina Kaufmann. If not, they have been made available by sabrinakaufmann.com suppliers and belong to their respective creators. You may not reuse any content without our prior written permission.
About the Products
For a detailed description of the products, you may refer to the according product description. You will only receive the products described in the description box. Please note that any decorations or backgrounds as seen in the pictures are not included in your purchase.
Except for the products in “Copic & Art Supplies” category, every product is illustrated by and manufactured for Sabrina Kaufmann.
Shipping & Returns
Orders are shipped worldwide with either Post Luxembourg or DHL. Shipping fees are always free. Except for preorders or if stated otherwise, orders are always posted within the next 48 working hours.
In usual times, you can receive your orders within those time frames with a priority letter with Post Luxembourg. Please note that sabrinakaufmann.com is not responsible for the loss of any package if you haven’t paid for a tracking option with Post Luxembourg, nor for any delay due to external circumstances (eg. strikes, economical crisis, …)
- Luxembourg: 1-2 working days
- France, Belgium, Germany, Netherlands: 3-5 working days
- Europe: 7-10 working days
- Rest of the world: may take up to 14 working days
Smaller products such as prints, books and merch are sent out with Post Luxembourg as a priority letter for European Countries.
No tracking included: if you wish a tracking option, you can add one for an additional 3€ fee while checking out, or contact me for a quick delivery with DHL (a special pricing quotation will follow).
Original artwork up to A4 are protected with a rigid cardboard. Starting a minimum value of 50€, a tracking number is always included.
For bigger products (eg A3 or framed originals), the order will be dispatched with DHL. Shipping fees with a tracking number are free of charge, and you will receive a notification to select your preferred delivery date with DHL.
Digital goods are immediately downloadable as soon as your payment has been processed.
You may return most new, unopened items within 14 days of delivery for a full refund, in their original package as your received them. The buyer pays for the return shipping fees.
NOT accepted for returns are:
- Opened Copic marker sets (which came along in a packaging)
- Original artwork
- Surprise packages
- Any item which was signed, which has a special mention or illustration, which is usually not included in the original version
- Digital downloads
- Damaged items upon return, if they haven’t been properly protected by the buyer (a photo of the good before being returned is mandatory)
- Gift items received for free through giveaways on sabrinakaufmann.com and its social media
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
About the shop
For questions and inquiries, please contact firstname.lastname@example.org
Sabrina KAUFMANN – aesthetiSK
15 rue Marguerite Thomas-Clement
Entreprise individuelle au Luxembourg
TVA : LU28535824
Autorisation d’établissement: 10083410/0
LU68 0019 3955 9015 3000
Banque et Caisse d’Epargne de l’Etat