Last updated 07/06/2022
This article contains the following sections:
- Shipping & Returns
- Return Policy
- About the Shop
This website is maintained and operated by Sabrina Kaufmann, representing the store. Throughout the site, the terms “we”, “us” and “our” refer to sabrinakaufmann.com. We offer this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing our goods and/or services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, subscribers, or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features which are added to this website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The contents of this website are written, drawn and photographed by Sabrina Kaufmann. If not, they have been made available by their respective creators as mentioned in the according articles and pages, and belong to their respective creators. You may not reuse any content without prior written permission.
About the Shop Products
For a detailed description of the products, you may refer to the according product description. You will only receive the products described in the description box. Please note that any decorations or backgrounds as seen in the pictures are not included in your purchase.
Shipping & Returns
Orders are shipped worldwide with Post Luxembourg, to the destinations mentioned in this article.
Except for preorders or if stated explicitly on the shop article’s page, orders are always posted within the next 2-3 working days (please refer to the Luxembourgish calendar for any holiday dates). In case the shop owner is on a longer vacation, a store mention with the dates will appear at the top of the website.
In usual times, you can receive your orders within those time frames with a priority letter with Post Luxembourg:
- Luxembourg: 1-2 working days
- France, Belgium, Germany, Netherlands: 3-7 working days
- Europe: 7-10 working days
- Rest of the world: may take up to 14 working days
Shipping fees have a fixed rate of 2€ for Luxembourg and are sent as priority letters, no tracking as the delay is usually 1 working day.
International shipping for European Union countries & rest of the world: fixed rate of 3,50€, with priority letter + tracking option for European Union Countries.
Shipping is free for any order starting 50€.
sabrinakaufmann.com may not be held responsible for any delay due to external circumstances beyond our control (eg. strikes, economical crisis, …)
You can pay with the following options:
- Credit / Debit Card
- Bank Transfer
For bank transfers, please note that your order will be on hold until the payment has arrived. You may send the payments to:
LU68 0019 3955 9015 3000
Banque et Caisse d’Epargne de l’Etat
Digital goods such as ebooks and courses are immediately downloadable as soon as your payment has been processed.
You may return an item purchased in the shop and ask for a gift voucher of the same amount (excluding shipping fees) or a full refund (excluding shipping fees), within 14 days after receiving the product. The shipping fees for the return are at the expense of the buyer who returns the products. Please see the next section for the return procedure.
14 days of delivery for a full refund, in their original package as your received them. The buyer pays for the return shipping fees.
NOT accepted for returns are:
- Original artwork
- Surprise packages
- Any separate product that was initially part of a package (eg. a single postcard from a 3x set)
- Any item which was signed, or containts a special mention or illustration, which is usually not included in the original version
- Digital downloads
- Damaged items upon return, if they haven’t been properly protected by the buyer (a photo of the good before being returned is mandatory)
- Gift items received for free through giveaways on sabrinakaufmann.com and its social media
- Gifts received by another person – a buying ticket through sabrinakaufmann.com is mandatory
Please contact Sabrina Kaufmann at [email protected] with the following info:
- A photo of the product as you have received it
- An explanation for your refund request. In case the product is damaged, please include the details and photos where the damage is visible.
- A copy of your purchase email or order number
- Your prefered refund option (bank info or Paypal)
We will recontact you within the next 3 business days to confirm your request. You should expect to receive your refund within 30 days of giving your package to the returning shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (estimated 5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note that no refund will be issued before we’ve received the product back, so we highly recommend adding a tracking option to avoid losing a package. In case any damage has been done to the product due to bad packaging or any other circumstance, changing the product’s aspect in any way possible compared to the photographies you sent us before shipping the product back, we retain the right not to refund it.
About the shop
For questions and inquiries, please contact [email protected]
Sabrina KAUFMANN – aesthetiSK
20 rue Henri Dunant
Entreprise individuelle au Luxembourg
TVA : LU28535824
Autorisation d’établissement: 10083410/0